Introduction
This policy governs refunds and credit adjustments for The Numerology API and should be read with the Terms of Service and Privacy Policy.
Enterprise Gateway Credit Purchases
API credit top-ups purchased through dashboard.numerologyapi.com are final and non-refundable. Credits are delivered immediately after successful payment and are available for consumption.
No-Refund Policy
Refunds are not offered for unused/partially consumed credits, remaining credits when closing an account, accidental tier selection, change of mind, or subjective dissatisfaction with API results/functionality.
Credit Re-Allocation for Service Failures
Replacement credits may be allocated at no cost where payment succeeds but credits are not delivered, a platform bug/synchronization error affects balances, duplicate charges occur because of a processing error, or a verified prolonged infrastructure outage prevents consumption.
How to Request Credit Re-Allocation
Contact support [@] numerologyapi.com with account email/organization, transaction ID or receipt, purchase time, issue description and relevant screenshots/errors. The live policy aims to review and resolve requests within five business days.
RapidAPI Marketplace Purchases
Refunds for RapidAPI subscriptions/payments follow RapidAPI's own terms and support channels. The policy notes potential service-delivery cases such as complete unscheduled unavailability, systematic endpoint failures or platform-side authentication failures, while RapidAPI retains final decision authority for marketplace transactions.
What Is Not Eligible
- Normal API usage and credit consumption.
- Errors in customer code or incorrect integration.
- Exceeding RapidAPI marketplace limits.
- Subjective dissatisfaction with results.
- Suspension/termination caused by Terms violations.
- Third-party disruptions outside platform control.
- Failure to use credits before account closure.
Pre-Purchase Recommendations
- Use a free/low-risk test path to evaluate endpoints before committing.
- Review the documentation for required functionality.
- Start with a smaller credit pack to validate integration.
- Use the pricing page and calculator to understand credit economics.
Credit Validity and Expiration
Direct-gateway credits remain valid while the account is active. The current policy says credits expire after 12 months of continuous account inactivity, defined as zero API requests; dashboard logins alone do not count as API activity.
Credit Reinstatement
Expired credits may be automatically restored when API usage resumes. If that does not happen, support may manually re-allocate the credits. Changes to credit-validity terms require at least 90 days written notice to affected account holders and do not apply retroactively to already-purchased credits.
Changes to This Policy
Significant changes may be posted on the website, reflected in the “Last Updated” date and communicated by email for material changes. Changes do not apply retroactively to purchases made before the effective date.
Contact Us
- Support: support [@] numerologyapi.com
- Privacy: privacy@numerologyapi.com
- GitHub Issues: github.com/dakidarts/the-numerology-api/issues